Privacy Policy
1. Introduction
Lucky Block Casino ("we", "us", "our", or "the Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
We comply with the Privacy Act 2020 and applicable New Zealand privacy principles. Please read this policy carefully. If you do not agree with our policies and practices, please do not use our services.
2. Data Controller Information
Lucky Block Casino is the data controller responsible for your personal information. Our jurisdiction is New Zealand (en-NZ), and we operate under New Zealand gaming and privacy regulations.
For privacy-related enquiries, you can reach our data protection team through our website.
3. What Data We Collect
Personal Information
- Full name and date of birth
- Email address and phone number
- Residential address and postal code
- Government-issued identification documents
- Payment and banking information
- Account username and password
Technical Information
- IP address and device identifiers
- Browser type and version
- Operating system
- Pages visited and time spent on site
- Referring website URLs
- Cookies and similar tracking technologies
Gaming Information
- Gaming history and betting patterns
- Account balance and transaction records
- Winnings and losses
- Gameplay preferences and favourite games
- Self-exclusion and responsible gambling preferences
4. How We Use Your Data
Lucky Block Casino uses your information for the following purposes:
- Creating and managing your gaming account
- Processing deposits, withdrawals, and transactions
- Verifying your identity and preventing fraud
- Delivering customer support and responding to enquiries
- Personalising your gaming experience
- Sending promotional offers and marketing communications (with your consent)
- Complying with legal and regulatory obligations
- Investigating suspicious activity and enforcing our terms
- Improving our website functionality and security
- Conducting responsible gambling monitoring
5. Cookies and Tracking Technologies
Lucky Block Casino uses cookies and similar technologies to enhance your experience. Cookies are small data files stored on your device that help us remember your preferences and track your activity.
We use the following types of cookies:
- Essential cookies: Required for account access and transaction processing
- Performance cookies: Help us understand how users interact with our site
- Functional cookies: Remember your preferences and settings
- Marketing cookies: Track your activity across websites for targeted advertising
You can control cookie preferences through your browser settings, though disabling essential cookies may affect your ability to use Lucky Block Casino's services.
6. Data Sharing with Third Parties
We may share your information with trusted third parties in the following circumstances:
- Payment processors: To process your deposits and withdrawals securely
- Identity verification providers: To verify your age and prevent fraud
- Regulatory authorities: To comply with New Zealand gaming and financial regulations
- Service providers: Customer support, analytics, and hosting providers who assist our operations
- Legal enforcement: When required by law or to protect our legal rights
- Responsible gambling organisations: Such as the Department of Internal Affairs and problem gambling helplines, when appropriate
We do not sell your personal information to third parties for marketing purposes without your explicit consent.
7. Data Retention Period
Lucky Block Casino retains your data for as long as necessary to provide our services and comply with legal obligations:
- Active accounts: Data retained while your account is active and for 7 years after closure for regulatory compliance
- Transaction records: Retained for a minimum of 7 years as required by New Zealand financial regulations
- Marketing data: Retained until you unsubscribe or withdraw consent
- Technical logs: Typically retained for 12 months
After the retention period, data is securely destroyed unless we are required to retain it for legal or regulatory reasons.
8. Your Rights
Under the Privacy Act 2020, you have the following rights regarding your personal information:
- Right of access: Request a copy of the personal information we hold about you
- Right of correction: Request correction of inaccurate or incomplete information
- Right of deletion: Request erasure of your data, subject to legal obligations
- Right to object: Opt-out of marketing communications and targeted advertising
- Right to data portability: Request your data in a portable format
- Right to withdraw consent: Withdraw consent for specific data processing activities
To exercise your rights, contact us through our website. We will respond within 20 working days in accordance with New Zealand privacy regulations.
9. Security Measures
Lucky Block Casino implements robust security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction:
- 256-bit SSL encryption for all data transmission
- Secure password hashing and multi-factor authentication options
- Regular security audits and penetration testing
- Restricted access to personal data on a need-to-know basis
- Firewalls and intrusion detection systems
- Compliance with PCI DSS standards for payment card data
- Regular staff training on data protection and privacy
While we maintain strong security practices, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and protect your account credentials.
10. Changes to This Policy
Lucky Block Casino may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "last modified" date.
Your continued use of Lucky Block Casino following the posting of revised Privacy Policy means that you accept and agree to the changes. We encourage you to review this policy regularly to stay informed about how we protect your information.
11. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us through our website.
If you are not satisfied with our response or believe we have violated your privacy rights, you may lodge a complaint with the Privacy Commissioner, who is the independent authority responsible for investigating privacy complaints in New Zealand.
For additional information about responsible gambling and support resources, please visit our responsible gambling page.
For complete terms of service, please refer to our terms and conditions.